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The Scope of This Privacy Policy

This Privacy Policy is incorporated into the CarbonEES® (trading name of Energy and Technical Services Limited) Terms of Service, and applies to the information obtained by us through your use of this website, the Products related to the purchased CarbonEES® Energy Monitoring, the CarbonEES® Service and Subscription and other CarbonEES® products and services , including e-Bench®. Capitalised terms used in this Privacy Policy and not otherwise defined shall have the meanings provided for those terms in the Terms of Service.

 Will This Privacy Policy Ever Change?

As CarbonEES® evolves, we may need to update this Policy to keep pace with changes in the Service, our Product and laws applicable to us and you; we will, however, always maintain our commitment to respect your privacy.

We will post any revisions to this Policy, along with their effective date, in an easy to find area of our web site, so we recommend that you periodically check our website to stay informed of any changes. We will ask for your consent to such changes if required by applicable law; in other cases, please note that your continuation of your CarbonEES® Service and online account after any change means that you agree with, and consent to be bound by, the new Privacy Policy. Any purchase of CarbonEES® Product constitutes agreement with the terms of this Privacy Policy. If you disagree with any part of this Policy or changes to this Policy and do not wish your information to be subject to the Policy, you will need to close your account before the new Policy becomes effective.

I. Information Collection and Use

Information CarbonEES® Collects:

We collect very little personal information about our users. A list of the “Personal Information” CarbonEES® may collect, and why we collect it, follows:

Your username, email address, organisation details (if relevant) and contact preferences.

This lets us create your online account, provide you with convenient and personalised access to your account, and deliver and support the Service. This information also helps us communicate with you about your use of the Service, Product support and announcements and software/firmware updates, as well as respond to your requests for assistance (including providing account verification support if you’re having difficultly accessing your account).

The geographic area where you use your computer and mobile devices (as indicated by an IP address or similar identifier), and the language you select when interacting with the CarbonEES® Service. We collect this information in order to help us deliver and support the CarbonEES® Service, including by localising your CarbonEES® experience. It also helps us improve our understanding of how our users use the Service. We keep records on the CarbonEES® products and services you use. This information helps us deliver and support the Service and the Products you use and respond to your requests for assistance. We also collect this information to improve our understanding of how our customers use the Service.

Any Content and Data you or your devices add to your account we may view at any time. We don’t use this information for any purpose other than to make sure it is available to you and functioning correctly when you use the Service. We will never use your personal, organisational, Content or Data information for marketing unless you expressly permit it. We will never sell your personal, organisational, Content or Data information.

CarbonEES®’s website, Products and applications such as e-Bench® also collect and receive information from your computer or mobile device, including the activities you perform within your account, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies.

Gathering this described above information helps us administer the Service, provide convenient and personalised user access, improve the features and usability of our Products and Service, analyse user trends and information about users’ use of our Service (including the extent to which our users make public their account or keep private and how many users view the account), collect information about use and growth of the Service in specific regions, and evaluate the content and organisation of our site.

We do NOT collect information about you to deliver any targeted third-person advertising to you, or track your visits to any third-party websites.

We may automatically gather non-personally identifiable information that indicates your association with one of our business partners or certain promotions. We use this information to determine the amount of revenue share payments to make to partners with whom we might have such arrangements and to provide anonymous aggregate reports.


Communicating with CarbonEES®

We may need to email you with information relating to your account and Service and products you use. From time to time, we may want to contact you with information about CarbonEES® Product announcements, software updates and CarbonEES® special offers. You may opt out of such communications at any time by clicking the “unsubscribe” link found within CarbonEES® email Product and Service updates.


II. Information Access and Disclosure

CarbonEES® is not in the business of selling or renting user information, and we only disclose information when:

  • We have your explicit consent to share the information.

  • We need to share your information with affiliated and unaffiliated service providers who process data on our behalf and subject to strict data protection requirements.

  • We need to share your information with affiliated and unaffiliated service providers to fulfill your Product or Service requests.

  • We believe it is necessary to investigate potential violations of our Terms of Service, to enforce those Terms of Service, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or potential threats against persons, property or the systems on which we operate the Service.

  • We determine that the access, preservation or disclosure of information is required or permitted by law to protect the rights, property or personal safety of CarbonEES® and our users or is required to comply with applicable laws, including compliance with warrants, court orders or other legal process.

  • We need to do so in connection with the sale or reorganisation of all or part of our business, as permitted by applicable law.

Some applications or third parties that work with CarbonEES® and you may ask for permission to access your Content or other information about your account. Those applications will provide you with notice and request your consent in order to obtain such access or information. Please consider your selection of such applications, and your permissions, carefully.

Will CarbonEES® Ever Make Any of My Personal Information, Data or Content Public?

CarbonEES® will not publish any information, personal, organisational or site related without your express permission. You may choose to make your online account public and will mean your site Data and Content are open to any online viewer. Any information that you post in these locations can be read, collected and used by anyone and could enable others to send you unsolicited messages. CarbonEES® is not responsible for any publication or use of any Personal Information you choose to post in an account open to the public.

III. Data Storage and Transfer

Secure Data Storage

When you use CarbonEES® products hosted by us and the CarbonEES® Service, Content and uploaded Data will be stored on secure servers. Content will be stored on our servers, which are located in secure locked offices in New Zealand.


Security of Data and Content on  Online Accounts

CarbonEES® is committed to protecting the security of your information and takes reasonable precautions to protect it. We will never willfully endanger your privacy or allow third party access to your personal or private site Content and Data without express permissions. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of information you transmit to us; accordingly, you acknowledge that you do so at your own risk. Once we receive your data transmission, we make all commercially reasonable efforts to ensure its security on our systems.

Your CarbonEES® password is protected by encryption, is stored as a salted hash and only you have access to it. You take responsibility to keep your password private and change it regularly.

Your personal information and data stored in our systems is protected by various physical, electronic and procedural safeguards. It is housed in a secure facility, and CarbonEES® restricts physical and network access to this facility to select trained staff. We regularly evaluate certain CarbonEES® Services and Product support the use of standard SSL encryption to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If CarbonEES® learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on our web site.

What Happens If I Want to Stop Using CarbonEES®?

You cannot delete Content and Data you have posted to the CarbonEES® service but you can request this of CarbonEES® at any time. You can stop using CarbonEES® at any time in accordance  with CarbonEES® Contract Notice Terms. Please send us an email to request this. It is likely we will make a time to talk to you about this to confirm it is in your best interests to do this. Deleted Content may continue to exist on CarbonEES®'s back-up and archiving systems for up to one year due to the nature of those systems' operations. If you cancel your account, the Content and Data in your account will not be deleted unless you purposely request a deletion of that information or if CarbonEES® uses its discretion to do so.

What Happens If CarbonEES® Closes My Account?

If CarbonEES® closes your account due to a Terms of Service violation, then you may contact CarbonEES® to request deletion of your data, and CarbonEES® will evaluate such requests on a case by case basis, pursuant to our legal obligations.

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